The Information and Communication Technology Unit is responsible for the provision of technical support services in an efficient and effective way to facilitate the smooth running of the SAP-Based IFMIS. The unit is also responsible for the development and maintenance of in-house computerised systems.  Additionally, provides support for all other IT related functions including ensuring that IT related procurements are in line with recommended specifications. Provides support services

ICT Infrastructure

Responsibilities

• Provides technical support to users across various Ministries, Departments and Agencies (MDAs) pertaining to the SAP-Based IFMIS.
• Resolve issues on all information technology issues within AGD.
• Ensure recommended standards are adhered to when procuring of information technology equipment.
• Maintain Service Level Agreements (SLAs) for outsourced IT services.
• Monitoring the network infrastructure to ensure all systems are running efficiently.

ICT Security

Responsibilities

• Provision of system security and its network infrastructure services.
• Support users on system access from creation, deletion of roles and assignment of user rights and privileges.
• Daily monitoring of network performance and all system hardware resources.
• Sensitising end-users on proper use of passwords.
• Development and maintenance of system security procedures.